Return Policy
Thank you for choosing Stone Innovations Ltd. We strive to provide high quality products and excellent customer service. However, we understand that sometimes you may need to return an item. Please read the returns policy below for a smooth and hassle-free returns process.
1. Eligibility for returns:
- We accept returns within 30 days from the date of delivery of goods.
- The item must be unused, in original condition, and in original packaging.
- Personalized or customized items cannot be returned, except in the event of a manufacturing defect.
2. Return process:
- To initiate a return, please contact our customer support either by phone or email. Provide them with your order details and the reason for the return.
– Our customer support team will guide you through the return process, provide you with a Return Authorization (RA) number, and share the return shipping address.
3. Return shipping:
– The customer is responsible for all return shipping costs, unless the return is due to a manufacturing defect or error on our part.
- We recommend using a trackable shipping method to ensure safe return of the item.
- Make sure the item is well packaged to prevent damage during transport.
4. Inspection and refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the returned item is approved, we will process your refund within [X] business days.
- Refunds will be issued in the original payment method used during purchase.
5. Swaps:
- If you wish to exchange an item for a different size, color or model, please follow the returns process mentioned above. Once the return is approved, you can place a new order for the desired item separately.
6. Damaged or defective goods:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will help you resolve the issue quickly.
7. Non-refundable items:
– Certain items are non-refundable, including gift cards and downloadable software or media.
8. Additional information:
- Our return policy is subject to change without notice. Please review the policy on our website before returning.
- Stone Innovations Ltd reserves the right to refuse returns that do not meet the eligibility criteria mentioned above.
If you have any questions or need further assistance, don't hesitate to contact our customer support team. We're here to help!
Thank you for your cooperation and understanding.
Sincere,
Stone Innovations Ltd.
1. Eligibility for returns:
- We accept returns within 30 days from the date of delivery of goods.
- The item must be unused, in original condition, and in original packaging.
- Personalized or customized items cannot be returned, except in the event of a manufacturing defect.
2. Return process:
- To initiate a return, please contact our customer support either by phone or email. Provide them with your order details and the reason for the return.
– Our customer support team will guide you through the return process, provide you with a Return Authorization (RA) number, and share the return shipping address.
3. Return shipping:
– The customer is responsible for all return shipping costs, unless the return is due to a manufacturing defect or error on our part.
- We recommend using a trackable shipping method to ensure safe return of the item.
- Make sure the item is well packaged to prevent damage during transport.
4. Inspection and refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the returned item is approved, we will process your refund within [X] business days.
- Refunds will be issued in the original payment method used during purchase.
5. Swaps:
- If you wish to exchange an item for a different size, color or model, please follow the returns process mentioned above. Once the return is approved, you can place a new order for the desired item separately.
6. Damaged or defective goods:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will help you resolve the issue quickly.
7. Non-refundable items:
– Certain items are non-refundable, including gift cards and downloadable software or media.
8. Additional information:
- Our return policy is subject to change without notice. Please review the policy on our website before returning.
- Stone Innovations Ltd reserves the right to refuse returns that do not meet the eligibility criteria mentioned above.
If you have any questions or need further assistance, don't hesitate to contact our customer support team. We're here to help!
Thank you for your cooperation and understanding.
Sincere,
Stone Innovations Ltd.