Natural Stone Variation Policy

1. Natural stone products:
1. Stone Innovations Ltd offers natural stone products, which are inherently unique and may exhibit natural variations in color, texture, veins and markings.
b. These variations are a natural characteristic of stone and contribute to its beauty and individuality.

2. Product descriptions and images:
1. The product descriptions and images displayed on the Stone Innovations Ltd website are intended to provide a general representation of the product.
b. However, it is important to note that the actual product received may differ in appearance from the website images.
c. Stone Innovations Ltd strives to provide accurate descriptions and representative images, but variations are expected due to the natural characteristics of the stone.

3. Understand natural variations:
1. Customers should be aware that natural stone products may have variations in color, pattern, shade, grain and surface texture.
b. These variations may occur between different parts of the same product, as well as between the product received and the website images or samples.

4. Unique features:
1. Stone products may contain natural features such as fossils, mineral streaks, pits, cracks or other markings that are part of the rock's geological formation.
b. These unique characteristics are not defects, but rather inherent qualities that add to the natural beauty and individuality of each stone.

5. Customer expectations:
1. Stone Innovations Ltd encourages customers to have realistic expectations of the natural variations in stone products.
b. Before making a purchase, customers are advised to review all available samples or visit a Stone Innovations Ltd showroom to gain a better understanding of the stone's properties.

6. Returns and exchanges:
1. Returns or exchanges based solely on natural variations in the appearance of the stone are subject to the standard return policy as described in the Return Policy.
b. Stone Innovations Ltd does not accept returns or exchanges solely due to natural variations, as these are inherent qualities of the product.