Delivery policy

Thank you for choosing Stone Innovations Ltd as your preferred supplier. We are committed to providing exceptional service and ensuring that your orders are delivered accurately and promptly. This delivery policy outlines our procedures and guidelines to ensure a smooth and transparent delivery process.

1. Order processing:
1. Once we receive your order, our team will review and confirm the details, including product availability and delivery address.
b. If discrepancies or clarifications are necessary, we will contact you immediately to ensure accurate processing.

2. Delivery methods and timelines:
1. Stone Innovations Ltd offers several shipping options, including standard and express delivery, depending on your location and the products you order.
b. The estimated delivery timeframe will be provided during the checkout process or confirmed separately, taking into account factors such as product availability, order volume and shipping destination.
c. We strive to ship all orders within 3-5 business days from the date of order confirmation, subject to availability and order processing time.
d. Please note that delivery timelines may vary for customized or made-to-order items, and additional time may be required for processing and production.

3. Shipping costs:
1. The shipping costs associated with your order will be calculated based on factors such as package weight, dimensions, shipping method, and destination.
b. Shipping costs will be clearly displayed during the checkout process or stated in a separate quote.
c. Any applicable taxes, customs duties, or additional fees imposed by the destination country are the responsibility of the recipient and may not be included in the original shipping cost.

4. Delivery Tracking:
1. Stone Innovations Ltd uses tracking systems where possible to provide you with real-time updates on the status of your delivery.
b. Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor the progress of your shipment.

5. Delivery and acceptance:
1. Delivery will be made to the delivery address provided during the ordering process.
b. Please ensure that the address provided is accurate and available to avoid delays or delivery issues.
c. Upon delivery, it is important to inspect the package for any visible signs of damage or tampering. If such issues are discovered, please inform the delivery personnel immediately and document the concern.
d. In the event of damaged or incorrect items, please notify our customer service within [insert timeframe], providing relevant details and supporting evidence, to initiate the return or replacement process.

6. Delivery exceptions and delays:
1. While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, transportation disruptions, or other external factors beyond our control may occasionally cause delays.
b. Stone Innovations Ltd will use its best efforts to inform you promptly if a significant delay is expected and provide alternative solutions or revised delivery timelines.

7. International deliveries:
1. For international orders, please note that additional customs procedures, inspections, and regulatory requirements may apply, potentially resulting in longer delivery times.
b. Stone Innovations Ltd will provide the necessary documentation required for customs clearance; however, any associated fees or charges will be the responsibility of the recipient.

8. Communication and support:
1. If you have any questions or concerns regarding your delivery or our delivery policy, please contact our customer service team via [insert contact information].
b. Our dedicated support team will assist you quickly and provide any necessary guidance or information.

Stone Innovations Ltd reserves the right to update or change this delivery policy at any time without notice. Please review this policy periodically to stay informed of any changes.

Thank you for choosing Stone Innovations Ltd. We appreciate your business and are committed to ensuring a positive delivery.